Refund policy

 

The return of the material to Tres Cool Srl must be reported in advance by sending an e-mail or message within 14 days of the arrival date, explaining the reasons and quoting the references of the purchase invoice. The goods to be returned must be properly packaged. Once the packaging has been communicated, we will prepare the collection at the same shipping address and send you the shipping label to be printed and applied to the package. Once we have received the package, we will proceed with the refund usually on the same payment method with which the purchase was made.

To protect all of our customers and make sure we handle any return or exchange with reasonable equity, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:

  • Products damaged by misuse, abuse, improper care or neglect or accident.

  • Products that show excessive wear. The products differ, but generally wear is considered excessive if the product is approaching the end of its practical use or just seems very worn.

  • Products lost or damaged due to fire, flood or natural disaster.

  • Products returned for personal reasons unrelated to product performance or satisfaction.

  • Products that have been soiled or contaminated, until they have been properly cleaned.

 

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