Terms of service


We reserve the right to change the conditions of sale. Any new rules will be effective from the moment they are published on our site and will refer to sales made from that moment.



Commercial relations between Tres Cool Srl and customers are governed exclusively by the following conditions of sale, which exclude and exceed any previously agreed or verbally agreed agreement.


1. Technical information.

The technical information printed in our catalog is based exclusively on our official data. We reserve the right to modify technical and dimensional parameters based on product variations.


2. Shipping and carrier delivery.

If you have purchased by choosing to receive the shipment directly to your home, upon delivery of the material by the courier, check that:


  • The number of packages delivered corresponds to that indicated in the accompanying document.
  • The packaging is intact and not damaged in any way.
  • The identity and quality of the products, possibly indicated on the packaging, correspond to that indicated on the invoice.
  • The invoice, sent by e-mail, must be kept.
  • The mismatch in the number of packages or indications, as well as loss or damage, must be immediately reported to the carrier.


3. Risk and ownership.

The goods are shipped carriage forward and therefore, except for insurance on the carrier, the risk will pass to the customer at the time of delivery to the courier. Always check, upon receipt of the goods, the integrity of the packaging.


4. Return of goods.

The return of the material to Tres Cool Srl must be reported in advance by sending an e-mail or message within 30 days of the arrival date, explaining the reasons and quoting the references on the purchase invoice. The goods to be returned must be properly packaged. Once the packaging has been communicated, we will prepare the collection at the same shipping address and send you the shipping label to be printed and applied to the package. Once we have received the package, we will proceed with the refund usually on the same payment method with which the purchase was made.

To protect all of our customers and make sure we handle any return or exchange with reasonable equity, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:


  • Products damaged by misuse, abuse, improper care or neglect or accident.
  • Products that show excessive wear. The products differ, but generally wear is considered excessive if the product is approaching the end of its practical use or just seems very worn.
  • Products lost or damaged due to fire, flood or natural disaster.
  • Products returned for personal reasons unrelated to product performance or satisfaction.
  • Products that have been soiled or contaminated, until they have been properly cleaned.

5. Complaints.

Any shipping errors or material shortages must be promptly reported to Tres Cool Srl, quoting the invoice or order number.


6. Payment and delivery terms.

You can choose between the payment and delivery conditions available on our site. Payment or delivery methods other than those indicated are not permitted. The products are sold at the prices indicated on the site until they are modified. The goods remain the reserved domain of Tres Cool Srl until payment has been made.


7. Acceptance of orders.

To be able to place an order you must be of age. Orders placed will be binding for us only if you receive confirmation by e-mail from us that the entire order process has been completed regularly: the payment has been authorized and the products are available. We recommend that you keep the aforementioned e-mail. If, on the other hand, you have not received the confirmation e-mail, you should kindly contact us at business@turtlez.it.


8. Right of withdrawal.

The goods are sold in compliance with Law 50 of 15/01/92 art. 4,6,8 and Legislative Decree N.185 of 1999. You have the right to withdraw from the purchase contract within 60 working days from the day of receipt of the goods (indicating how you wish the money to be returned). Within 60 working days from the moment in which you have communicated the desire to withdraw, you must return the products intact in their original packaging. The reimbursement of the sums paid will take place no later than 30 days from the receipt of the return of your notice of withdrawal.


9. Terms of delivery.

We undertake to deliver the product to the carrier as quickly as possible. We will do our best to make you receive the products within that period but we cannot be held responsible for any damage resulting from any delay occurred during transport.


10. Warranty and assistance.

We guarantee that the products are free from defects and comply with the Italian and European Union standards applicable to them. In the event that you should find a defect in the products, you must inform us as soon as possible. For any assistance need you can contact our customer service.


11. Legal notes.

All contracts concluded with us are intended to be concluded in Italy and are subject to Italian law.


12. Competence.

For any dispute, the competent court is that of Vicenza. For any further clarification do not hesitate to contact our sales office at the following address:


Tres Cool Srl

Vicolo Gamba 5

36061 Bassano del Grappa (VI) - Italy

Tel. +39 0424 281355

E-mail: business@turtlez.it


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